Please reach out if your question isn't answered here! 

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How do I get started?

There are two options; you can either book a 15-minute consultation, or a regular 50-minute session. Either one will provide an opportunity to see whether it’s a good fit. To book, just email bonniekoehncounsellor@gmail.com or fill out a contact form.

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Do you offer free initial consultations?

Yes, I'm happy to offer a free 15-minute initial phone or videocall consultation so you can get a sense of whether my energy and approach to therapy would be a good fit for you.

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Do you offer online sessions only?

My practice is solely virtual for now, with the possibility of in-person sessions in the future. I also offer phone sessions, if preferred. 

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Are you licensed/registered?

Yes, I am a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association and a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors.

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Can you direct bill to my insurance?

I don't provide direct billing to insurance at this time. I can provide you with receipts to submit to your insurance company for reimbursement. Most insurance providers will provide reimbursement for sessions with RCCs or CCCs (I'm both).

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Are you a registered CVAP provider?

The Crime Victim Assistance Program (CVAP) is a government program that can provide counselling funding for individuals who have experienced traumatic events.  I am a registered provider of these services and can bill CVAP for sessions with clients who have been approved for counselling with the program.

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Do you see children or teens?

I work with adults, and youth ages 16+. If you're seeking support for a child, or a teen under 16, I’d be happy to refer you to practitioners who specialize in child and adolescent therapy.

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Do you see couples?

Yes, I do. I enjoy working with couples of all genders, orientations, and family structures.

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Is your counselling practice 2SLGBTQ+ affirming?

Yes! I work with folks of all identities, and love to support clients at all stages of relationship with self and others. I celebrate diversity and recognize the unique experiences of every client.

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What are your fees?

My fees are based on the BCACC Standard Fee Schedule for Clinical Counsellors, and are as follows:

$150/50-minute individual session; $180/80-minute individual session
$170/50-minute couples session; $200/80-minute couples session

*As of December 19, 2024, GST is no longer charged on counselling therapy and psychotherapy services in unregulated provinces and territories.

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Do you offer a sliding scale/reduced rates?

I do reserve a limited number of reduced rate counselling spaces for clients facing financial and systemic barriers. These spots are limited to six sessions, and specific criteria must be met in order to qualify. If you're seeking reduced rate counselling, please specify this in your contact form/email.

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What is your cancellation policy?

24 hours’ notice is required for cancellations. Sessions cancelled with less than 24 hours’ notice require full payment.

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Do you see clients from anywhere in Canada?

Insurance coverage and professional regulations for counselling vary across Canada. As a CCC/RCC, I can see clients from BC, Alberta, Saskatchewan, Manitoba, Newfoundland, Yukon, NWT, and Nunavut. 

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*Please note that I am unable to provide emergency or crisis services. If you are in need of urgent care, please reach out to your local crisis line, attend your nearest emergency department, or connect with mental health supports at Canadian Mental Health Association and/or Canada.ca Family violence resources.

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